Privacy Policy

1. Introduction

Silestone ("we," "our," "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. If you have any questions or concerns about this policy or our practices, please contact us at [email protected].

2. Information We Collect

We collect information you voluntarily provide to us when you submit an enquiry form, request samples, or contact us directly. This may include:

• Contact information: name, email address, phone number, company name
• Project information: project type, surface application, location, and timeline
• Technical preferences: collection interest, sample requests
• Usage data: pages visited, time on site, browser type (collected via cookies)

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide product recommendations
• Dispatch requested sample kits and technical documentation
• Connect you with authorised dealers or fabricators in your region
• Send product updates and design inspiration (only with your consent)
• Improve our website and services through aggregated usage analysis

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Authorised dealers: when you request a dealer referral, your enquiry details are forwarded to the relevant certified partner in your region
• Service providers: third parties who assist with website hosting, email delivery, and CRM services — bound by confidentiality agreements
• Legal requirements: where disclosure is required by law or to protect Silestone's rights

5. Cookies

We use cookies to improve your browsing experience and analyse website traffic. Cookies we use include session cookies (deleted when you close your browser), persistent cookies (stored for a defined period), and analytics cookies (via Google Analytics). You may disable cookies in your browser settings, though this may affect website functionality.

6. Your Rights (GDPR)

If you are located in the European Economic Area, you have the following rights regarding your personal data:

• Right to access: request a copy of the personal data we hold about you
• Right to rectification: request correction of inaccurate or incomplete data
• Right to erasure: request deletion of your personal data
• Right to portability: receive your data in a structured, machine-readable format
• Right to object: object to processing of your data for marketing purposes

7. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is retained for 3 years after last contact. You may request deletion at any time.

8. Contact & Complaints

For privacy-related requests, contact our Data Protection Officer at [email protected]. EU residents may also lodge a complaint with their national data protection supervisory authority.

→ Read our Terms of Service